TERMS & CONDITIONS

The Terms and Conditions (“Terms”) describe how Mr Help Removals (“Company”, “we”, and “our”) regulates your use of this website mrhelpremovals.com.au (the “Site”). We may change the Terms at any time. The Company may inform you of the changes to the Terms using the available means of communication.  The Company recommends you check the Site frequently to see the actual version of the Terms and their previous versions. If you represent a legal entity, you certify that you entitled by such a legal entity to conclude the Terms as the legal entity you represent.

This website is owned and operated by the Company. By using this website and ordering goods and services from it, you agree to these terms and conditions (the “Conditions”) and you accept that the Conditions and your use of the website shall be governed by Australian law and are subject to the exclusive jurisdiction of the Australian courts. Nothing in these Conditions affects your statutory consumer rights.

Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.

We may suspend or terminate access to the website without notice.

Privacy Policy

Our Privacy Policy is available on a separate page. Our Privacy Policy explains to you how we process information about you. You shall understand that through your use of the Site you acknowledge the processing of this information shall be undertaken in accordance with the Privacy Policy.

Services

The Site allows you to use Services available on the Site. You shall not use the services for the illegal aims.

Third-Party Services

The Site may include links to other sites, applications, and platforms (hereinafter the “Linked Sites“).

The Company does not control the Linked Sites and shall not be responsible for the content and other materials of the Linked Sites. The Company makes these links available to you for providing the functionality or services on the Site.

Moving Day Information

• Please let us know of any difficult access to either pick up or delivery address, as it can add significantly to the time it takes to do your move.
• Your Removalist will contact you for advice on how they are going with the time.
• Sometimes for unforeseen reasons we might be later from the estimated time of arrival, we do not give discounts for that reason alone.
• We reserve the right to refuse or stop the job if our staffs are abused in any way verbally.
• Remember if you are moving into a storage facility, it will take a bit longer from what you may initially think, as everything needs to be packed and stacked again.
• Be present or represented throughout the collection and delivery of the removal.
• Please ensure there are no kids around while moving.
• Our team are fully trained and experience, but as you know small things like small scratches might likely happen to the wall or the furniture if the items are too heavy or large in size.

INSURANCE: Accidental and Handling Insurance

• As our company takes most care of your possessions, accidents can still happen. As all removalists, Mr.Help Removals is unable to accept any responsibility for damage to uninsured goods.
• All our trucks at Mr.Help Removals have transit Insurance, which covers against damage to your goods rising while in transit, in case of a motor accident, fire, flood etc.
• Plasma & LCD TV’s, are highly recommended to be packed in their original box.
• If you request us to dismantle and reassemble furniture or move them over a balcony (balcony lift) or window, any damage that may occur to your belonging or property is at your own risk and we at Mr.Help Removals will not be held responsible.
• Our removals team will not move possessions that have not been safely packed and ready to move.
• We are strictly governed by work safe, If you have booked 2 men removal services and items are heavier than a 2 man lift, we will not move these items.

Payment

• The payment must be made upon the completion of the job by cash or credit card. (No cheques accepted)
• The amounts we quote you, or charge you, are GST included.
• Direct Credit can be made only, for fixed quotes and has to be cleared by the day before the move. Please advise office to organise.
• 2 hours minimum charge applies for a job.

Other Charges

• Extra charges apply for balcony lifts.
• Fuel levy will apply for long distance moves; will be advised at time of booking if any apply.
• All toll and parking charges incurred are payable by the customer.
• If street parking is required, please try to park your car there over night to hold a spot for the truck. We cannot accept parking fines if no parking is available, it will be added to the bill.
• Fixed quotes are based on the information you have provided. If any information you provide to us at the time of the booking is incorrect, we may add charges to cover the additional services we are requested to perform.
• A ‘Cancellation Fee’ shall be incurred by the customer when the customer cancels a job for any reason. The Cancellation fee is the ‘Full Deposit’ which is made upon booking. NOTE:  there is no refund on your deposit. However if you decide to rebook with us then there is no cancellation.
• In the unlikely event payment is not made when due we will advise you in writing at your address last known to us and we will have the right to sell your goods by public auction without further notice to you and to deduct all moneys due to us.
• By law staff are entitled to a 30 minute lunch break payable by client if move takes more than 5 hours.
• 2 hour fee applies for last minute cancellations.

Miscellaneous

The governing law of the Terms shall be the substantive laws of the country where the Company is set up, except the conflict of laws rules. You shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms.

No joint venture, partnership, employment, or agency relationship shall be implied between you and the Company as a result of the Terms or use of the Site.

Nothing in the Terms shall be a derogation of the Company’s right to comply with governmental, court, police, and law enforcement requests or requirements regarding your enjoyment of the Site.

If any part of the Terms is determined to be void or unenforceable in accordance with applicable law, then the void or unenforceable clauses will be deemed superseded by valid and enforceable clauses shall be similar to the original version of the Terms and other parts and sections of the Terms shall be applicable to you and the Company.

The Terms constitute the entire agreement between you and the Company regarding the enjoyment of the Site and the Terms supersede all prior or communications and offers, whether electronic, oral or written, between you and the Company.

The Company and its affiliates shall not be liable for a failure or delay to fulfil its obligations where the failure or delay results from any cause beyond Company’s reasonable control, including technical failures, natural disasters, blockages, embargoes, riots, acts, regulation, legislation, or orders of government, terroristic acts, war, or any other force outside of Company’s control.

In case of controversies, demands, claims, disputes, or causes of action between the Company and you relating to the Site or other related issues, or the Terms, you and the Company agree to attempt to resolve such controversies, demands, claims, disputes, or causes of action by good-faith negotiation, and in case of failure of such negotiation, exclusively through the courts of the country where the Company is set up.

Contact Information

We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding these Terms & Conditions or our practices in relation to your personal data, please contact us at:

Contact Email: hello@mrhelpremovals.com.au

We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however, if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.